Aims:

This module looks at what is meant by the term ‘duty of care,’ how duty of care is essential for safe practice, what can and does go wrong and how colleagues can work through dilemmas, taking on board comments and complaints to improve services. We will also cover the impact of poor communication between colleagues and how this can lead to mistrust and negatively impact duty of care.

Outcomes:

• Define ‘duty of care’
• Describe how duty of care contributes to safe practice
• Explain how dilemmas may arise between the duty of care and an individual’s rights
• Describe how comments and complaints can improve the quality of service and the importance of learning from feedback
• Define the following terms: adverse events, incidents, errors and near misses
• Understand how to deal with adverse events, incidents, errors and near misses
• Have an understanding of the legislation relevant to reporting adverse events, incidents, errors and near misses
• Describe the factors that contribute to and cause confrontation
• Discuss how communication skills can be used to solve problems and reduce the likelihood or impact of confrontation
• Describe how to assess and reduce risks in confrontational situations

Delivery:

ELearning

Course length:

Approximately 40 minutes