Conflict Resolution – safe and secure


To enable you to increase your skills in dealing with potentially violent situations and to give you a greater understanding of proper procedures. This course is designed as part of the strategy on dealing with violence against colleagues in the workplace, and to support all those dealing with the public who may need to deal with potentially violent situations.


  • Describe what conflict is and why it may occur
  • Explore the role of communication and how to use it effectively
  • Know how to de escalate and diffuse a situation to reduce the risk of conflict
  • Explore how to stay safe during a violent incident
  • Describe the procedural , environmental and legal context of violence in the workplace
  • Explain what is required of colleagues and organisations after a violent incident  and the support available for those involved


Delivered live via Microsoft Teams

Course length:

2 hours 30 minutes
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