“The single biggest problem with communication is the illusion that it has taken place.” (George Bernard Shaw).

Effective communication is one of the cornerstones of successful interaction in almost all contexts, whether you’re trying to give instructions, impart information or persuade someone to do something.

This course explores how to communicate in a way that is purposeful, effective, avoids misunderstandings and has a positive impact on the outcome of the interaction.

Aims:

Explore the components of the communication cycle and why good communication is important.

Outcomes:

• Explain how miscommunications can happen and the five elements of great communication
• Understand how to plan your communication and apply the three levels of influence

Delivery:

Delivered via Adobe Connect

Course length:

3 hour 30 minutes